At Sob Baazar, we value your satisfaction and aim to provide a hassle-free shopping experience. If you are not satisfied with your purchase, you may be eligible for a refund or return under the conditions outlined below.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, the item must meet the following criteria:
✔ The product must be unused, unworn, and in its original packaging.
✔ The return request must be made within 7 days of receiving the product.
✔ The product must be in the same condition as received, with all tags, manuals, and accessories included.
✔ Certain items like perishable goods, intimate clothing, and customized products are non-returnable.

2. Non-Returnable Items

The following items cannot be returned or exchanged:
❌ Perishable goods (food, flowers, etc.)
❌ Personal care items (cosmetics, skincare, hygiene products)
❌ Digital downloads or gift cards
❌ Customized or personalized products
❌ Items marked as final sale

3. Return Process

To initiate a return, follow these steps:

1️⃣ Contact Us – Email us at sobbaazar@gmail.com or call 01731-856159 with your order details and reason for return.
2️⃣ Approval & Instructions – Once your request is approved, we will provide you with return instructions.
3️⃣ Ship the Item – Send the item back to us within the given timeframe. Return shipping costs may be applicable.
4️⃣ Inspection & Refund – After receiving the item, we will inspect it and process your refund or exchange.

4. Refund Policy

Once we receive and inspect your return, the refund process will begin:

✔ Refund Method – Refunds will be issued via the original payment method or store credit.
✔ Processing Time – Refunds are typically processed within 2 business days.
✔ Shipping Fees – Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

5. Defective or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us immediately with photos of the product. We will arrange a replacement or full refund at no extra cost.

6. Exchange Policy

Exchanges are subject to availability. If the item is unavailable, we will offer a refund or alternative product.

7. Contact Us

For any refund or return inquiries, feel free to reach out:

📧 Email: sobbaazar@gmail.com
📞 Phone: +8801731-856159
🌐 Website: Sob Baazar

We appreciate your trust in Sob Baazar and are committed to ensuring a smooth shopping experience!

Last Updated: 18/05/2025